Terms of Service

Shardflux is operated by Helios One Oy, a Finnish company, Business ID 3596623-5. Our registered contact address is c/o Victor Ocampo, Servin Maijan tie 10 B 19, 02150 Espoo, Finland. Contact us at shardflux@heliosone.fi.

By creating an account, you agree to these terms. You must be at least 18 and able to enter a contract. If you act for an organization, you must have authority to bind it.

Keep your account details accurate and your credentials and API keys secure. You are responsible for your users, code, agents and activity under your account. Tell us promptly about unauthorized access.

You keep ownership of your code, files and other content. You give us permission to store, copy, transmit and process it only to provide, secure and support the service, or comply with law. You must have the rights and permissions needed for what you upload and run.

Keep independent backups of important data. Workspace persistence is part of the service, but it is not a substitute for your backups. You choose and are responsible for external services, model providers and network destinations your workloads use, including their charges.

Do not use Shardflux for illegal activity, infringement, fraud, spam, phishing, malware distribution, unauthorized access or attacks. Do not access another customer's data, escape workspace isolation, evade usage limits, resell access to abusive users or disrupt the service. Security testing requires the target owner's permission. Cryptocurrency mining requires our written agreement.

Report abuse, illegal content or a security issue to shardflux@heliosone.fi. Include the affected URL or resource, what happened, why you believe it is unlawful or unsafe, and how to contact you. We review reports and may restrict access or remove content. Where permitted, we explain the reason and you can ask us to review a decision.

The plan, price, billing period, limits and taxes shown at checkout apply to your purchase. Paid subscriptions renew automatically until canceled. Payments are handled by Stripe. Current allowances are on the limits page; there are no automatic overage charges.

Cancel through Billing in the dashboard or email us. Cancellation takes effect at the end of the paid period, then Free limits apply. Export data you need before closing your account. To close an account or request deletion, email us. Amounts already due remain payable. Except where law requires a refund or we agree otherwise, payments are non-refundable.

If you are an EU/EEA consumer, you may withdraw from your initial paid subscription within 14 days by emailing us a clear statement with your account email and purchase date. We will refund that purchase within 14 days using the original payment method, without deducting usage during that period. This does not limit other mandatory cancellation, refund or service-conformity rights.

We give at least 30 days' notice before a subscription price increase; it applies from a subsequent renewal. You can cancel before it takes effect.

We provide Shardflux with reasonable care. Unless separately agreed in writing, the service is provided as available, without a contractual uptime guarantee. Maintenance, failures and capacity limits can interrupt it.

We may suspend or end access for non-payment, a material breach, a security risk or a legal requirement. Where practical, we give notice and a chance to resolve the issue or export your data. Urgent action may be immediate. If we discontinue a paid service without your breach, we refund the unused prepaid period.

For business customers, to the extent permitted by law, we exclude liability for indirect loss, lost profit and lost business, and our total liability under these terms is limited to the fees you paid us in the 12 months before the event. These limits do not apply to fraud, intentional misconduct, gross negligence or liability that cannot legally be limited. Mandatory consumer rights remain unaffected.

Finnish law governs these terms. Business disputes go to the competent courts in Finland. Consumers retain the mandatory protections and right to bring proceedings available in their country of residence. Please contact us first so we can try to resolve an issue.

Our Privacy Policy explains personal-data use. Our Data Processing Addendum forms part of these terms when we process personal data in your workspace content on your behalf.

We may update these terms. We give at least 30 days' notice by email or in the dashboard before material changes, except urgent legal or security changes. Changes apply prospectively; you can stop using the service and cancel before they take effect. Any consent required by law will be obtained separately.